Privacy Policy
Last updated: December 2024
Your Privacy Matters
At WiserToPlan, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Personal Information
- Name, email address, and username
- Profile information and travel preferences
- Payment information (processed securely by our partners)
- Communication preferences
Content and Activity
- Travel itineraries and blog posts you create
- Comments, reviews, and community interactions
- Search queries and browsing history
- Content you purchase or save
2. How We Use Your Information
We use your information to:
- Provide and improve our travel marketplace services
- Process transactions and manage your account
- Facilitate community interactions and content sharing
- Send important updates and notifications
- Provide customer support and respond to inquiries
- Analyze usage patterns to enhance user experience
- Prevent fraud and ensure platform security
3. Information Sharing
We do not sell your personal information. We may share information in these cases:
- Payments/KYC (Stripe): We use Stripe to process payments and onboard sellers (Stripe Connect). When you buy or sell, Stripe processes card data, identity/KYC details, bank info, and transaction metadata under Stripe’s own privacy policy.
- With your consent: When you explicitly agree to share
- Content creators: Basic profile information when you purchase their content
- Service providers: Trusted partners who help operate our platform
- Legal requirements: When required by law or to protect rights
- Business transfers: In connection with company mergers or acquisitions
3A. Payments and Stripe
- Card details are sent directly to Stripe and never touch our servers.
- For seller onboarding, Stripe collects identity information (e.g., legal name, DOB, address, tax and bank details) to comply with KYC/AML laws.
- We receive non‑sensitive references from Stripe (customer IDs, payment/payout IDs, status, fees) via webhooks to operate the marketplace.
- Data is retained as long as required for accounting, fraud prevention, and legal obligations.
4. Content Privacy
Your travel content privacy:
- Public content (itineraries, blogs) is visible to all users
- Private content remains visible only to you
- Community discussions are public by default
- You control what content you choose to share
- Purchased content is for your personal use only
5. Data Security
We implement robust security measures:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- Limited employee access to personal data
- Secure payment processing through trusted partners
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze how our platform is used
- Provide personalized content recommendations
- Improve platform performance and security
You can control cookie settings through your browser preferences. See our Cookies Policy for more details.
7. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Delete your account and associated data
- Control your communication preferences
- Export your data in a portable format
- Opt out of certain data processing activities
8. Data Retention
We retain your information as long as your account is active or as needed to provide services. When you delete your account, we remove your personal data, though some information may be retained for legal or legitimate business purposes.
9. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
10. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our service after changes constitutes acceptance of the updated policy.
Questions about privacy?
If you have questions about this privacy policy or how we handle your data, please contact us.
Contact Us